FAQs

Trade Customers

• Placing an Order Online (Trade Customers)

Delivery

• I have a problem with an order / I want to know a delivery time. Who do I contact?
• How long does delivery take?
• Can I arrange a before 12pm delivery or a Saturday delivery?
• How do I track my order?
• Can my order be delivered to an alternative address?
• Can I collect from your warehouse (Click & Collect)?

See all 11 articles

Ordering

• I can't check out
• How to apply a Coupon Code to your Order
• Where are you based?
• Do you offer technical advice?
• How do I know if the product I wish to purchase is in stock?

Payments

• Can I pay online with Credit Card / Debit Card?
• Why does Paypal say that my credit card / email address is attached to a Paypal account and ask for your Paypal password?
• Can I order and pay for my products over the telephone?
• How can I order and pay for the products?

Pricing

• What currency do you use for payments?
• Does the price of goods include VAT?

Returns & Refunds

• What are your repair timescales?
• When will I get my refund?
• My order was damaged in transit. What do I do?
• How do I return a product within your 30 day money back guarantee period?
• Do you offer money back guarantee?

Warranties

• Warranty Claims

Sitemap

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