FAQs

Ordering

• Where are you based?
• If I order a product how can I be sure I will get it?
• Do you offer technical advice?
• How do I know if the product I wish to purchase is in stock?
• Is it safe to order products on the Internet?
• How do I purchase a product online?

Payments

• Secure Payments
• Why does Paypal say that my credit card / email address is attached to a Paypal account and ask for your Paypal password?
• Can I order and pay for my products over the telephone?
• How can I order and pay for the products?

Pricing

• What currency do you use for payments?
• Is it the same prices for a telephone as it is for an internet order?
• Does the price of goods include VAT?

Returns & Refunds

• What are your repair timescales?
• When will I get my refund?
• My order was damaged in transit. What do I do?
• How do I return a product within your 30 day money back guarantee period?
• Do you offer money back guarantee?

Delivery

• I have a problem with an order / I want to know a delivery time. Who do I contact?
• How long does delivery take?
• Can I arrange a before 12pm delivery or a Saturday delivery?
• How do I track my order?
• Can my order be delivered to an alternative address?
• Can I collect from your warehouse?

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