How do I return a product within your 30 day money back guarantee period?

You are entitled to return the goods within thirty (30) working days (30-day money-back guarantee) for a full refund, including the cost of standard delivery. (Premium shipping option -1 or 2 working days- will not be refunded)

Goods returned within 30 working days need to be unused, with no gas passed through and in original packaging.

Package of goods to be returned

Please keep hold of all the original packaging until you are sure you want to keep the goods. A 15% handling charge will be deducted from your refund if you wish to return items without it during the 30-day money-back guarantee period. Products will not be accepted after the 30 working days unless they are faulty. For more information on faulty goods, please go to the repairs section.

If you do not have all of the original packaging but wish to return goods within the money-back guarantee period, place them in a sturdy cardboard box with appropriate packaging material to protect them and prevent them from getting scratched or damaged.

Hamilton Gas Products Ltd cannot accept responsibility for any item that is received damaged due to insufficient packaging. Your return and refund may be refused if the item is not packaged correctly.

Unwanted Items

If your item is unwanted and not faulty, please ensure that it is unused and in a resealable condition, complete with its original packaging and alongside any promotional items associated with the purchase.

You are responsible for the cost and risk of loss or damage when returning the goods. You may wish to take out postal insurance to cover the value.

If you wish to contact us regarding an unwanted product, please use this form and select "No longer needed/Changed mind" on the drop-down list.

Exchanges

If you decide that an item is not suitable within 30 days of delivery, you can return it to us for an exchange or refund, including any standard delivery charges applied to your order. Premium shipping options (1 & 2 working days) are non-refundable. If you have requested an exchange, we will dispatch it as soon as possible.

We offer a collection service at a charge of £15.00 / €18.00 per parcel (up to a maximum of 30 kg) from addresses on Mainland UK & Ireland, subject to conditions and product type. For collection for larger items or from other locations/countries, please call for a quote on 02891461111.

Read our Returns & Refund Policy.