All our products are supplied with a minimum of one year's warranty subject to conditions. If your goods develop a fault within the warranty period, we will either test the product(s) in our distribution centre or send them back to the manufacturer to confirm the fault. Please allow up to 21 days for testing in our distribution centre, or six weeks with the manufacturer. Once the fault has been established by either ourselves or the manufacturer, the product(s) will be repaired or replaced for you as quickly as possible. If we are unable to repair or replace the product(s), we will offer you a refund subject to conditions.
If no fault is found, the collection charge will be payable along with the re-delivery cost. If the product is no longer wanted, there will be a 15% handling charge, in addition to the collection charge, as the product cannot be placed back in stock and sold as new.
If you wish to contact us regarding a faulty product, please use this form and select "Faulty" on the drop-down list.
Read our Returns & Refund Policy.