Do you offer money back guarantee?

Purchase from Hamilton Gas Products Ltd with complete confidence and peace of mind, as we provide a 30 day money back guarantee as standard.

This is in addition to our product warranties, which provide protection against product fault or defect for between one and five years.

If you want to send something back under our money back guarantee scheme, please check the product is:

• Eligible for return (see table below)
• In 'as new' condition
• Well packaged and in its original packaging

Some items unless they are faulty are only eligible for the money back guarantee if they are returned to us unused and in the original packaging, and in the case of software, unregistered. These items include:

• All gas burning appliances – e.g. gas heaters, BBQs, cookers, blow torches etc.
• All gas regulators
• Gas installation equipment – e.g. cooker hoses, gas meters etc.
• All flue gas analysers
• Chimney cowls
• All gas water heaters
• Gas cylinders or cartridges

If you wish to return a product for any reason within the above timescales, then please call our customer services team on 028 9146 1111 to make arrangements or download the Return form here.