You are entitled to return the goods within thirty (30) working days (30-day money-back guarantee) for a full refund, including the cost of standard delivery. Please note, if you have upgraded to a premium shipping option (1 or 2 working days), this will not be refunded.
Goods returned within 30 working days (30-day money-back guarantee) need to be unused, with no gas passed through and in original packaging. In exceptional circumstances, we may accept goods without the original packaging; however, there will be a 15% handling charge as the product cannot be placed back in stock and sold as new. Please note, this is reviewed on a case-by-case basis and is not our standard protocol.
Please enclose a copy of your original invoice or complete a Return Form (download it here) so we can quickly identify who owns the returned item.
If you wish to contact us regarding a return, replacement or refund, please use this form or call 02891461111.
Read our Returns & Refund Policy.