How do I return a product within your 30 day money back guarantee period?

If you decide an item is not suitable within 30 days of delivery, you can return it to us for a replacement or refund including any standard delivery charges that were applied to your order.

Premium shipping options such as 2 Working Days Delivery & Next Working Day Delivery are non-refundable.

All goods must be returned at the sender’s expense. If required, the company offers a collection service at a charge of £15.00 per parcel (up to a maximum of 30kg) from addresses on Mainland UK & Ireland. For collection from other locations / countries please call on 028 9146 1111 or contact us through this form (link) for a quote.

Packaging

Please keep hold of all the original packaging until you are sure you want to keep the goods, as an additional charge will be made if you wish to return items without the original packaging.

If you do not have all of the original packaging but wish to return goods within the money back guarantee period, all items must be placed in a sturdy cardboard box with appropriate packaging material to protect and stop the item moving around in order to prevent the item getting scratched or damaged.

Hamilton Gas Products Ltd cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return and refund may be refused if the item is not packaged correctly.